Shipping policy

1. Order Processing & Fulfillment Steps Peptides is committed to prompt order fulfillment. Orders placed before 3:00 PM Pacific Time (PT) on business days will be shipped the same day. Orders placed after 3:00 PM PT will be shipped the following business day. Orders placed on weekends or public holidays will be processed on the next available business day.

2. Shipping Confirmation Upon shipment of your order, you will receive a shipping confirmation email containing tracking information. Please ensure your email address is accurate at the time of purchase to receive timely notifications.

3. Shipping Rates Shipping costs are calculated based on your delivery location and the items included in your order. All applicable shipping charges will be displayed at checkout prior to completing your purchase. You will always know the full shipping cost before your order is finalized.

4. Delivery Times Estimated delivery times vary depending on your location and the shipping method selected at checkout. All delivery timelines are estimates only and are not guaranteed. Steps Peptides is not liable for delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

5. Damage Protection Steps Peptides stands behind the quality of every order shipped. In the event that your order arrives damaged, you must contact Steps Peptides promptly upon receipt and provide photographic documentation of the damage. Failure to provide adequate photo documentation may result in the denial of a replacement claim. Upon verification, Steps Peptides reserves the right, at its sole discretion, to issue a replacement for the damaged item.

6. Returns & Refunds All sales are final. Steps Peptides does not accept returns. Reconstituted products are strictly non-returnable and non-refundable under any circumstances. Refunds will not be issued for misuse, improper handling, or change of mind following purchase.

7. Customer Satisfaction Steps Peptides is committed to ensuring every customer is completely satisfied with their purchase. If you experience any issue with your order, please contact us directly and we will make reasonable efforts to resolve the matter in good faith.

8. Contact For any questions or concerns regarding your shipment, please contact Steps Peptides directly.